FAQ - Frequently Asked Questions
Here you will find answers to frequently asked questions about ordering, shipping, payment, returns, and our ZIAJA products.
How long does shipping take?
We ship your order quickly and reliably with Austrian Post.
- Austria: 2–3 business days
- Germany: 3–5 business days
- EU countries: 3–5 business days
Delivery times apply from the date your order is shipped.
What are the shipping costs?
Shipping costs depend on the delivery country and order value. Shipping is free from a certain order value.
You can find all the details on our Shipping & Delivery page.
Which shipping partner delivers my order?
Orders are shipped with Austrian Post.
Which payment methods are accepted?
The ZIAJA Austria shop offers secure payment methods, including Klarna, PayPal, EPS, credit card, Apple Pay, and Google Pay.
Can I change or cancel my order?
An order can only be changed or canceled before it has been shipped. Please contact us as soon as possible at ziaja@cosmet.at.
How can I return an item?
Please contact us by email before returning an item. We will then provide you with further information about returns.
You can find all the details on our Right of Withdrawal page.
Are the products genuine?
Yes. ZIAJA Austria is the official online shop for Austria. You will receive only genuine ZIAJA products from the authorized distributor.
Are ZIAJA products suitable for sensitive skin?
ZIAJA offers many skincare products for different skin types, including sensitive skin. Please refer to the information on the respective product page.
How can I find the right skincare?
Use the categories and filters in the shop or contact us via the contact form. We are happy to help you choose the right products.
How can I contact customer service?
You can reach us by email at ziaja@cosmet.at or via our contact form.
How can I redeem a discount code or a gift card?
You can enter your discount code at checkout in the "Discount code or gift card" field. In the SHOPPING CART , go to CHECKOUT -> After the payment options, you will find the "Add discount" button. Click it, and an input field for a discount code or gift card will appear. Enter the code and click Apply .
The gift card amount will be automatically deducted from the order value. If the gift card value (for gift cards) is higher than the order value, the remaining balance will be saved for a later order.
Can I forward a ZIAJA gift card?
Yes. After purchase, you will receive the digital gift card by email and can forward it directly to the recipient.
When purchasing, you can also add a personal message to the gift card.